At Kushona Vastra, we aim to provide a seamless shopping experience by ensuring that your order reaches you quickly and securely. We value your time and understand the importance of receiving your purchase without unnecessary delays.

Processing Time:

• All orders placed on Kushona Vastra are processed within 1-2 business days. Once your payment is confirmed, we begin preparing your order for shipment.
• Orders placed after 5 PM will be processed the following business day.
• We do not process or ship orders on weekends or public holidays.

Shipping Time & Methods:

• Standard Shipping: This option takes between 3-7 business days depending on your location. It is available across most parts of India.
• Express Shipping: If you need your items sooner, we offer express shipping at an additional charge, and your order will arrive within 1-3 business days.
• You will receive a confirmation email with tracking details as soon as your order has been dispatched.

Shipping Charges:

• We offer free standard shipping on all orders above ₹1,000. For orders below ₹1,000, a flat shipping fee of ₹50 will be applied.
• Express shipping charges vary depending on your location and the size of the order. You will be able to see the exact cost at checkout.

Delivery Areas:

• We currently deliver across all major cities and regions in India. Unfortunately, we do not offer international shipping at this time.
• Some remote areas may experience slightly longer delivery times due to their location.

Order Tracking:

• After dispatch, you will receive an email or SMS with a tracking link. You can use this to monitor the progress of your order until it reaches your doorstep.
• If you have any trouble tracking your order, feel free to contact our customer support team at kushonavastra@gmail.com .

Shipping Delays:

• While we strive to meet the estimated delivery times, there may be instances where delays occur due to factors beyond our control, such as weather disruptions, public holidays, or courier service delays. We appreciate your patience and understanding in such cases.

Lost or Damaged Packages:

• If your package is lost in transit or arrives damaged, please reach out to us immediately. We will investigate the matter with our courier partners and work with you to resolve the issue.