At Kushona Vastra, we stand behind the quality of our products and hope that you love your purchase. However, we understand that sometimes things don’t go as planned, and you may need to return or exchange an item. Our return policy is designed to make this process as simple and hassle-free as possible.

Return Window:

• We gladly accept returns of unused and unworn items within 15 days of the delivery date.
• Items must be returned in their original packaging with tags intact.
• We reserve the right to reject returns that show signs of wear, damage, or alterations.

Non-Returnable Items:

• Please note that the following items are not eligible for returns due to hygiene reasons:
  • Innerwear
  • Swimwear
  • Accessories (earrings, scarves, etc.)
• Additionally, final sale items or items bought during clearance sales cannot be returned or exchanged.

How to Initiate a Return:

1. Contact our customer service team at kushonavastra@gmail.com with your order number, details of the item(s) you wish to return, and the reason for return.
2. Once approved, we will provide you with instructions on where to ship your return package.
3. The customer is responsible for covering the return shipping costs unless the return is due to a damaged or incorrect item.

Return Shipping:

• Please ensure the items are securely packaged to avoid damage during transit. We recommend using a reliable shipping service with tracking, as we cannot be held responsible for items lost or damaged in return transit.
• For damaged or incorrect items, we will cover the cost of return shipping.

Refund Process:

• Once we receive and inspect your returned item, you will be notified via email of the approval or rejection of your refund.
• If approved, your refund will be processed and applied to your original payment method within 7-10 business days.
• Please note that the original shipping charges (if any) are non-refundable, except in cases of damaged or incorrect items.

Exchanges:

• If you need to exchange an item (e.g., for a different size or color), follow the same process as returns. You will need to place a new order for the desired item after the original return is processed.
• Exchanges are subject to stock availability.

Damaged or Defective Items:

• If you receive an item that is damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or a refund as per your preference.

Refunds for Sale Items:

• Unfortunately, items purchased during sales, promotions, or with discount codes are not eligible for refunds. All sales of these items are final.

Contact Us: If you have any questions or concerns about your return or exchange, feel free to contact our customer support team at kushonavastra@gmail.com.